Refund policy

Return & Exchange Policy

At AviNika Jewelry, every piece is handcrafted exclusively for you. Because all of our jewelry is made to order and produced only after your written approval of a detailed 3D digital preview, all sales are final. Please review the details below.

All Jewelry — Signature & Bespoke

All pieces are produced only after your explicit written approval of a 3D digital preview of your piece — so you see exactly what will be made before a single gram of metal is touched. Because of this, all jewelry sales are final. We do not accept returns or exchanges on any physical piece, for any reason.

This applies to:
— Signature collection rings, pendants, and statement pieces
— Bespoke and custom-commissioned pieces
— Any item produced following 3D preview approval

Design Commission Fee

The Design Commission Fee paid to begin a bespoke commission covers the direct time and expertise of our Creative Director and design team. It is non-refundable once design work has commenced. Cancellation requests received before design work begins may be submitted within 48 hours of payment to hello@avinikajewelry.com.

Lifetime Manufacturing Warranty

Every AviNika piece is backed by a lifetime manufacturing warranty. If your item arrives defective, damaged in transit, or inconsistent with your approved 3D preview, contact us immediately at hello@avinikajewelry.com with photos of the item and packaging. We will evaluate the issue and make it right at no cost to you.

European Union

Our jewelry is custom-made to order following your explicit written approval of a 3D digital preview. Under the EU Consumer Rights Directive (2011/83/EU), goods that are clearly personalized or made to a consumer's specifications are exempt from the standard 14-day cooling-off period. This exemption applies to all AviNika pieces accordingly.

International Orders

International customers may be responsible for customs duties, import taxes, or VAT as determined by their local authorities. These charges are not collected by AviNika Jewelry and are the sole responsibility of the customer.

Questions?

Contact us at hello@avinikajewelry.com before you place your order — we're happy to walk you through the process.