FAQ: Shipping & Presentation
All AviNika shipments are fully insured, trackable, and discreetly packaged. Domestic U.S. deliveries typically arrive within 1–3 business days of completion; international orders may vary depending on customs procedures.
Every piece arrives in a signature black-and-gold AviNika presentation box, crafted with velvet interiors and sealed with our emblem. The exterior packaging is unbranded for privacy and security.
Yes -AviNika ships worldwide through FedEx and DHL. International clients are responsible for any import duties or local taxes required by their destination country.
FAQ: Contact & Concierge
You may contact our Concierge Team at hello@avinikajewelry.com or via form on our website below.
We are available Monday to Friday, 9 AM – 6 PM (CST).
You may message or call us at +1 (469) 841-8305.
To begin a bespoke commission, you can also schedule a private virtual appointment.
Certainly, we love to stay in touch with our customers. Please find us on Instagram @avinika.jewelry. Find our other links at the top or bottom of the page via social media icons.
Every AviNika client is paired with a dedicated jewelry concierge - your personal advisor throughout your bespoke journey. From the first conversation to final delivery, your concierge ensures a seamless, private, and highly personalized experience.
Your concierge will:
- Arrange private virtual or in-person consultations to understand your story, preferences, and desired style.
- Provide expert jewelry guidance, helping you select the right diamond, metal, and proportions to bring your vision to life.
- Oversee the CAD modeling, gemstone sourcing, and craftsmanship process, ensuring precision and transparency at each stage.
- Manage all shipping, insurance, and delivery logistics with absolute discretion.
- Offer ongoing access for future design projects, upgrades, or adjustments as your collection evolves.
At AviNika, your concierge is not a customer-service agent - they are your personal jewelry curator, devoted to crafting an experience that feels as intentional, refined, and rare as the piece itself.
